I once ate out with a client who ended up paying ?600 rather than ?60 pounds due to an error with the credit card machine. They spotted it before we left and put it right.
Something similar happened to a client firm last week. They were told they were nearly ?40k in deficit on their contract and as we know reconciling these by next March is currently an important corporate target. An hour later we whittled this down to less than ?10k.
Make sure you check the numbers before agreeing to a reduction in SMP.
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