For the first time in ages we can report a successful franchise application and award, at a branch office. Its not that we are getting failures rather that these are now so few and far between and even the prospect of a new branch office in the current climate is hardly enticing. (Its worth remembering that PSS and PR are undertaken at an organisation level so the “you are only as good as your worst branch” caution needs recording).
Re-thinking your franchise systems in the light of PSS is likely to be a more immediate task in this area more of which later.
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