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The training sessions and feedback from the phones has indicated a bumpy start, to say the least, to the Defence Solicitor Call Centre – computers down (whadda you know), wrong firms notified re own client instructions, inability to answer reasonable questions (I’m only answering the phones and taking messages don’t have a clue what you should do”) and so on.
Use the comments box if you like to record your interesting experiences.
The CLSA have instigated a much more practical reporting system for problems with the DCSS. Here is their reporting form which can be e-mailed to
If our experience is anything to go by they are going to be busy.

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