Answers on a Postcard to..

I am having a bit of a “phone enquiry about billing matters” morning so far. It demonstrates, if nothing else, that you can’t switch off even though all you are going to get is a standard fee. Perhaps most interesting has been a caller who has completed their first EC Claim 1 on a CDS exceptional case and decided that the time involved in this makes it utterly uneconomic for the two figure benefit it will return. The file will also be subject to assessment which is likewise a disincentive. So on top of the two standard fee hole in exceptional claims comes a commercial consideration – how much over the escape threshold do you have to be to make the time involved in billing it economically valuable?

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