Grumpy Old Man 

At the end of another long exchange of e-mail I advise patronising the other side, where the (very obvious) penny has finally dropped, by sending a gold star emoticon. Am I surprised they lock me in the Middlesbrough office?

Any Clearer? 

There is a moment towards the end of Pulp Fiction where Jules (S L Jackson) uses a phrase something like; “this is what alcoholics refer to as a moment of clarity”. I have just had something similar in the Kafka-esque world of RMA regarding an ongoing dispute between clients and RM about appropriate proof of […]