They did not even veil the threat in this exhortation to getting you NMS reports right. I don’t have UCC in front of me but from memory I didn’t think KPI failure could be called a “breach of contract” under that version – 2010 Contract holders, however, take note.


I don’t want to do CLA 54 to death, in comparison to last years shambles and the current uncertainty regarding the future of the scheme, this is obviously only small beer. This does however seem like an appropriate point to make some more substantive comment. I have also talked about little else since Wednesday afternoon […]

Response Requested 

We would be very interested to know if any of you received a notification regarding CLA 54 from the LSC yesterday?

CLA 54 

Here we reproduce the full text of CLA 54, as it appeals in the PoP Manual, as a Word document. Some further consideration of guidance point 1 may well be merited. Happy reading.


After 2 CAC hearings, December and 1st February, the single side of A4 minutes, containing the PoP mentioned below, were prepared on 24th March. What possible justification can there be for this 51-day delay? Perhaps more importantly when will it be published to the profession? (See update below) One wonders if we will get similar […]

PoP At Last 

This seems to clarify the “second meeting” and Level 2 Family Help claims issue, perfectly sensibly; “The word meeting in paragraph 10.55(i) of the Unified Contract Specification must be widely interpreted to encompass the direct giving of substantive instructions to progress matters, whether this is on a face to face basis or by telephone, video […]

April Webinars 

By request this month we offer a series of courses around the theme; Passing an SQM Audit; The Detail These are all courses which carry a CPD point towards your Solicitor Code of Conduct Management Training requirements. April 1st SQM Mandatory Requirements – A Refresher We begin the month with a revision course of all […]

Home Again 2 

First days back are never good. Today is no different, in fact it is made worse than usual by a pile of correspondence including some from the LSC most “on message”, i.e. least helpful and empathetic, operatives. (Skills which are surely transferrable to the Manchester Radisson). Was it Neil Young who said “Rust Never Sleeps”? […]

Home Again 

If you are thinking about doing the Marakech, Riad experience – I can thoroughly recommend Camilia. It was enhanced by having the place pretty much to ourselves for most of our stay but was still lovely when pretty much full. The hosts, and the food, were fantastic too. By way of contrast do not stay […]

Giving it up for lent? 

The coalition has announced they are delaying their response to the legal aid and civil costs consultation until after Easter. They also confirm they will