Ignorant or Malicious? 

Whilst typing the post below I had to break off for another phone enquiry. This prompts a second either/or question. Actually combining both posts, there is a strong case that these are not either/or issues and that all 4 adjectives apply. As I said last week they have some good, professional staff, why are these […]

Confused or Mischievous? 

We know the LSC have tried to avoid properly applying CLA 54 to Level 2 Family Help (lower) claims (see here passim). They now seem to be trying to apply the post May replacement rule – substantive negotiation not second meeting – to pre May matters. Which is it?