I have just looked at a “Provider Dashboard” “drill down” into a firm’s statistical performance. This has been sent prior to a visit. Even I am amazed at how far the LSC are prepared to go to micro-manage the scheme. My initial response -“Why is an expensive resource such as Contract Manager being sent to waste the Commission and the firms time over such trivial nonsense?”.
The issues under discussion are not eve KPIs and even if they were….
I would say this, and more, you see rather than feign interest – which is why they sit me in an office and don’t send me out to see clients anymore.
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