At a recent audit our client firm asked their Contract Manager what degree of error was acceptable. They were told, fairly bluntly as I understand it, 100% compliance was required. That would be an acceptable error threshold of 0%.
Last week we, of course, had one of these;
NOTICE TO CORRECT AN ERROR IN THE IFA AND ITTs
This amended one of the 3 Selection Criteria in the ITT, an error rate of 33%. Alternatively, at it’s most favourable expression, it represents an error rate on the part of the LSC of 1 in 9 or 10 of the mandatory responses.
Either way a bit more than 0%, and this regarding a key question for which they have little excuse for not getting right first time.
Error, genuine mistakes, accidents call them what you will, we all make them you know.
Just saying like.
