This coincides with a number of calls that we have received from Suppliers who are considering branching out in to the World of Mediation.
Anyone considering a bid, in the second tender round that opens in January 2013, will need to have submitted the documentation for a desktop MQM (Mediation Quality Mark)audit by 31st October 2012. For most, this requires an updated office manual, to incorporate the additional MQM requirements. If you have any queries about this please call Steve on the number listed; we have developed a package that included all procedural, plan and policy updates, required to comply with the MQM, which can be inserted in to a Lexcek/SQM compliant manual.
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