We have discussed “excellence in customer service” in three posts in the last two days – mostly to have another (gratuitous?) pop at the Commission. To even things out my question is simple – Is there a large organisation in the world with which it is possible to have a reasonable customer supplier relationship? Nat […]
If you have nothing else to read, either at work or beside your holiday destination swimming pool, may I recommend this. Is it just me or does it read like a Soviet self congratulation on the achievement of another glorious 5 year plan? “The LSC met or exceeded 12 out of its 13 corporate targets […]
Travel again precludes a long post – West Mids yesterday North East today so at least not a long journey ahead today. I had two snapshots of the perceptual gap between the LSC and the profession yesterday (I will avoid naming names and places etc.) both which seem to me mirror the much mentioned disparity […]
A Health and Safety message : Switch of all laminating equipment after use!
If you want to leave a greeting in the comments box help yourself.
You can probably imagine that the return to work in the final week of “VHCCs Under the Hammer” was always likely to be a little hectic. Add to that the usual backlog of general enquiries, a justifiably very angry client himself now on holiday and at loggerheads with the LSC, the lack of a Billberry […]
Another CLSA Bulletin just received: 17 July 2007 Litigator Graduated Fee Scheme The LSC has published a consultation paper in respect of the proposed implementation of the Litigator Graduated Fee Scheme. The paper can be found at http://www.legalservices.gov.uk/criminal/consultations.asp. A web based calculator has been put together to allow firms to calculate the impact of these […]
We received this bulletin from the CLSA today: Invitation to CLSA members who are owners of London firms Wednesday 25th July 2007 6.00-8.00pm Main Hall – Conway Hall, 25 Red Lion Square, London WC1 tube: Holborn A meeting to discuss legal aid issues and to ascertain the extent of common agreement as between criminal law […]
Have just about finished the latest PR appeal (well “representations” actually). If you missed my opening lines you can read them here. This was not the only “error of fact” either so with a bit of luck another win to add to the 1.5 so far recorded – not a good record I admit. I […]
Here I sit angry and depressed in equal measure, but for sure without yesterdays suitecase containing my laptop and data projector, lost between LHR and DTV airports. (I had a 2.5 hour delay too!). With all the training currently in the diary this, of course, makes things extremely tense and I will now lose a […]