Answers on a Postcard to..

Last week I got to meet, with clients, a four strong team from the LSC (both local and national). The subtext, as you’ve probably guessed, is dissatisfaction with the firm’s statistically judged performance. There is of course implicit criticism of the firm’s overall professionalism involved in this.
As the LSC depart they leave the weighty bundle of billing data on which their concerns are based. This however, it transpires, turns out to be the billing data of one of their major local competitors (who in return have received our clients sensitive financial data).
Any thoughts on an appropriate contract sanction would be gratefully received.

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