Just made good our promise to talk thorough Quality Profile Reports and Contract Management Review Criteria (QPR & CMRC) for those understandably bewildered by them. This was a case in point not least that one of the key failures showed more refused substantive applications appealed than actually made in the same period!
Unusually for JRS I managed to make someone express relief rather than despair. Try it out – just fax them through and see if we improve your weekend.
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