Regulars here will know that we refer to our CPD training activities as “shouting”. If therefore you have been a recent “shoutee” you will possibly remember our advice to maintain a log of rejected and refused applications for substantive legal aid certificates (family and civil). There is, of course, a related CMRC indicator and now, it seems, this is something the LSC are interested in at audit.
Worth remembering that “reject” means a technical mistake on form completion and “refusal” for failure on merits grounds.
Start monitoring.

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