The “VHCC in the Attic” phone enquiry explosion has now begun in earnest. I now have a seriously sore right ear from pressing my under performing mobile to my ear whilst listening to the full, manic range of bid inspired psychosis. The scope of callers veers from the clutching at straws optimist to the unnecessarily […]

LATT No 2 

This post will explain the background to this new series and the second “top tip” similarly relates to phone contact with law firms: “Solicitors why not provide your receptionist with a pad of paper and a pencil so that they can take messages from callers”.