It seems that is it now no longer possible to ring the person you want at your Regional Office. Instead you have to be “routed” through the main switchboard. Today I wanted to avoid a long conversation, on a complicated eligibility issue, with a generic adviser from something called, I’d wager, “the customer service team”.
I have today also discovered this new way of swearing.
‘????[? ??? ? ????? ?? ???????? ??????? ???????’
I am pretty damn sure that they cannot translate that!
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