On Form 

In case you missed it here is another announcement regarding new versions of forms. The NB here is that whilst the CDS 14 – 17 are not mandatory until 2009 the CDS 14 can be, but only for new Income Based Employment & Support Allowance, from 27th October.

Getting it Right 

Sky could well take a lesson from Royal Mail Direct, of all people, who’s phone service this morning was exemplary. Just not that hard really – when you make an effort.