Ignorant or Malicious?

Whilst typing the post below I had to break off for another phone enquiry. This prompts a second either/or question.
Actually combining both posts, there is a strong case that these are not either/or issues and that all 4 adjectives apply.
As I said last week they have some good, professional staff, why are these people not charged with setting the organisational culture?

About Author: SP

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