Dog and Bone

“We have today reinstated the JRS Free Advice line and hope to answer your queries within the published timescales”.*

Although the LSC are reinstating their phone lines you are strongly discouraged to call them. The call must be urgent which essentially means the issue should be outside the target times contained in the tables on this page. This is the only time the LSC use working and not calendar days in such calculations. You r appeal deadlines, for instance, are in calender days i.e. you have to work on them over the weekend too. A 28 appeal deadline is therefore the same as a 20 working day target to process a civil application – in effect a month.

*Poor attempt at sarcasm

About Author: SP

Leave a Reply

Your email address will not be published. Required fields are marked *