I fully appreciate that statements of this kind must, by their very nature, be fairly anodyne. They are by necessity tight summaries, addressed to multiple audiences and cannot speak to the detail desired by any particular interest. It’s an annual message we expect and cannot reasonably criticise.
I did however spot these two points;
An important part of this work is to continue to strengthen our relationship with you.Our approach is to improve the way we work so that we offer better customer service.
They are themes we have often discussed and which are regulars in this type of communique. You will know I have a somewhat jaundiced view regarding expressions of this sort – which is perhaps unsurprising given the work I do. If this is a genuine expression of intent then a significant act of leadership is required to reverse the (deliberate?) current culture of “engagement with legal aid providers”.
